Privacy

At Nom Kins, we care about your trust — and your privacy.

We’re a family-focused brand on a mission to make snacking more fun (and a bit healthier), and we take protecting your personal information seriously.

This Privacy Policy explains what we collect, how we use it, and what rights you have when you visit [your website URL] (“we”, “us”, or “our”).

1. What we collect (and why)

When you use our website or place an order, we may collect:

Personal details
Your name, delivery address, email, and phone number — so we can process and deliver your order.

Payment information
Payments are handled securely by trusted providers.
We never see or store your full card details.

Order history
So we can track your purchases, help with returns, and improve your experience.

Website & device information
Including IP address, browser type, and pages visited — this helps us improve how the site works (via cookies and analytics).

Marketing preferences
If you sign up, we may send you updates, offers, and the occasional Nom Kins fun.
You can unsubscribe anytime.

2. How we use your information

We use your data to:

  • Process and deliver your orders
  • Send order confirmations and delivery updates
  • Send marketing emails (only if you’ve opted in)
  • Respond to questions, feedback, or returns
  • Improve our website and customer experience
  • Comply with legal and tax obligations

We only use your data when we have a valid reason to do so — such as fulfilling your order, with your consent, or to meet legal requirements.

3. Do we share your information?

Only when necessary — and only with trusted partners.

We may share your data with:

  • Delivery partners and couriers
  • Payment providers
  • Website and analytics providers
  • Legal or regulatory authorities if required

We never sell your data.

4. How long we keep your data

We only keep your information for as long as necessary:

  • To fulfil your orders
  • To manage returns or issues
  • To meet legal, tax, or reporting requirements
  • Or until you request deletion (unless we’re required to keep it)

5. Your rights

Under UK data protection laws (including GDPR), you have the right to:

  • Access the data we hold about you
  • Request a copy of your data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to how we use your data
  • Opt out of marketing at any time

To exercise your rights, email us at info@nomkins.co.uk

6. Cookies

We use cookies to:

  • Keep the website running properly
  • Remember your preferences
  • Understand how people use our site so we can improve it

You can manage cookies in your browser settings.

For more details, see our Cookie Policy.

7. Children’s privacy

Nom Kins snacks are made for kids — but our website is designed for adults.

We do not knowingly collect personal data from children under 16.

If you believe a child has shared information with us, please contact us and we’ll remove it.

8. How we keep your data safe

We use secure systems and trusted partners to protect your data from loss, misuse, or unauthorised access.

9. Changes to this policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page.

If we make major changes, we’ll let you know.

10. Questions or concerns

We’re always happy to help.

Email us at info@nomkins.co.uk